If you have dealt with one bearing supplier, you have dealt with them all, right?
Wrong.
Most bearing manufacturers or suppliers will lead you to believe that to experience product quality you have to accept high pricing. Not only is this false, they are using smoke and mirrors to distract you from discovering the services they are failing to offer. This tactic ignores customer needs in order to maximize profits.
Your bearing provider should extend comprehensive customer service that extends beyond the order slip.
Holding Inventory:
Many suppliers ship all parts from the factory as soon as they are out of production. Ritbearing holds inventory for customers on scheduled, set released blanket orders.
Private Labeling:
If you are an OEM, private labeling bearings can be difficult, especially when you are trying to incorporate your part number. Your supplier should offer custom private labeling options to help you control after-market sales on equipment replacement parts. Big bearing manufacturers require larger minimum order quantities of OEMs, often more than you actually need.
Pricing Consistency:
Some suppliers and manufacturers quote an initial price for the desired bearing product; however that price is then adjusted at the time of shipping. As many customers operate on lean margins, this price inconsistency can cause major revenue problems. Alternatively, Ritbearing provides unvarying pricing throughout the length of a customer’s contract. The price quoted is the price collected at the time of product delivery.
Personal Responsiveness:
In the age of technology, personal service is rare, especially for bearing suppliers and manufacturers. Ritbearing still puts value in a handshake and meets with every potential customer in person to learn specific concerns and problems in order to develop the best bearing solution possible. Names with faces are Ritbearing’s most valuable asset.
Custom Bearing Solutions:
Large bearing manufacturers and suppliers force customers to select from a catalog of bearing options, which may or may not fit a project’s unique needs. Value-added, custom engineering through Ritbearing helps customers design new bearings or variations to produce the best solution for their application or product.
Spend some time evaluating the services your bearing supplier or manufacturer provides. If all you have to show are some bearings and an empty wallet, you are on the giving end of a one-sided relationship. You need a supplier, like Ritbearing, that operates as a customer service organization focused on providing solutions.
Let’s get in touch.